Airport Transfer Sri Lanka
Payment & Refund Policy
Clear & Fair Policy
We are committed to transparency and fairness in all our transactions. Our payment and refund policy is designed to protect both our customers and our service quality, ensuring a smooth and reliable airport transfer experience.
💳 Payment Policy
1 Booking & Advance Payment
- Advance booking is required to confirm your airport transfer service.
- A minimum of 30% advance payment is mandatory to secure your reservation.
- Early booking ensures vehicle availability and confirms your transfer.
- Booking confirmation will be sent immediately via email or WhatsApp.
2 Full Payment Options
- Full payment must be completed before pickup.
- Alternatively, you can pay the balance in cash to the driver (if pre-arranged).
- All payments must be settled before the journey begins.
- Payment receipts will be provided for all transactions.
3 Accepted Payment Methods
We offer flexible payment options for your convenience:
Bank Transfer
Online Payment
Cash (LKR)
Cash (USD)
4 Transaction Fees & Charges
- Bank transfer charges are the responsibility of the customer.
- Online payment gateway fees are to be borne by the customer.
- Currency conversion fees are non-refundable.
- Please ensure the full quoted amount reaches us after deducting all fees.
Important
Keep your payment receipt/confirmation safe. It may be required for verification at pickup time.
💰 Cancellation & Refund Policy
5 Refund Timeline & Percentages
Our refund policy is based on how far in advance you cancel:
24+ Hours
Before Pickup
Full Refund
6-24 Hours
Before Pickup
Partial Refund
Under 6 Hours
or No-Show
No Refund
6 Cancellation Details
- To cancel, contact us via WhatsApp or email as soon as possible.
- Cancellation confirmations will be sent within 24 hours.
- Refund processing begins immediately after cancellation confirmation.
7 Flight Delays & Schedule Changes
- If your flight is delayed, please inform us immediately.
- We actively monitor flight arrivals and adjust pickup times at no extra charge.
- Flight tracking is included as part of our service.
- Refunds are not provided for delays caused by airlines, immigration, baggage handling, or other airport procedures.
- Our drivers will wait for a reasonable time at no additional cost.
8 Refund Processing Time
- Approved refunds will be processed within 7–14 working days.
- Refunds will be returned to the original payment method used.
- Bank processing times may vary depending on your financial institution.
- You will receive a refund confirmation email once processing is complete.
9 Non-Refundable Fees
- Bank transfer charges and transaction fees are non-refundable.
- Currency conversion fees cannot be refunded.
- Online payment gateway charges are non-refundable.
- Administrative processing fees may apply to certain refund requests.
Customer Service Commitment
We understand that plans can change. If you have any special circumstances or need to discuss your cancellation, please contact us directly. We're here to help find the best solution for your situation.
📞 Need Assistance?
Contact us for bookings, cancellations, or any inquiries
